Payments

Payment of invoices, bank statements, etc.

The following are our standard terms and conditions for payments, receipt and processing of invoices and statements.

Payment can be made with VISA and Mastercard credit cards. A subscription can be monthly, quarterly, half-yearly or yearly. All options require your credit card to be stored in our payment gateway whereby future payments are automatically charged. Domain payments can be paid 1-10 years in advance and are also charged automatically.

Invoicing terms and conditions

By default, all customers are invoiced 60 days before the subscription renewal, i.e. 60 days before the delivery date on the subscription invoice.

As the normal cancellation period is 30 days before renewal, the customer has the option to cancel the subscription up to 30 days after receiving the invoice.

The period starts on the delivery date and runs for the specified number of months.

If payment is not made within the payment period, which is normally 14 days, reminder 1 will be sent. The reminder is sent to several email addresses to ensure that the customer sees the reminder if, for example, you have changed your email address or physical address without notifying RockyNordic of the change of address.

If payment is still not made 14 days after reminder 1 has been sent, reminder 2 will be sent and the product will be suspended the following day, unless payment has been made by credit card in the meantime. Re-opening will be automatic and free of charge. After payment by credit card, reopening will take place within 1 hour, around the clock.

If payment is still not made 14 days after reminder 2, reminder 3 will be sent and the product will be deleted the following day, unless payment has been made by credit card in the meantime. A reopening after this requires manual restoration by our technicians, which therefore costs DKK 450.00 incl. VAT.

Example of reminder procedure in the order system

Invoice is sent 60 days before the delivery date.
Normal payment deadline is 14 days after.
After 14 more days, reminder 1 (invoice date + 28 days) is sent.
After 14 more days, reminder 2 is sent (invoice date+42 days).
After 1 more day, the product is suspended (invoice date+43 days).
After 13 more days, reminder 3 is sent (invoice date+56 days).
After 1 more day, the product is deleted (invoice date+57 days)> and any invoice is credited.
After 29 more days, backup data is deleted (invoice date+86 days)

How do I get reopened as soon as possible

Pay by credit card and it will automatically reopen within 1 hour.

If you experience problems with reopening, please contact us via our help centre.