Payment of invoices, bank statements, and subscriptions

Here you can find our standard terms and conditions for payment, invoicing, reminders, suspension, reopening, and deletion of services.

RockyNordic accepts payment by VISA and Mastercard. Subscriptions can be paid monthly, quarterly, half-yearly, or yearly. For subscriptions, your credit card must be stored securely in our payment gateway so future payments can be charged automatically.

Domain payments can be paid 1–10 years in advance and are also charged automatically when renewal is due.

Invoicing terms and conditions

By default, customers are invoiced 60 days before the subscription renewal date. This means the invoice is issued 60 days before the delivery date shown on the subscription invoice.

The normal cancellation deadline is 30 days before renewal. This gives the customer up to 30 days after receiving the invoice to cancel the subscription before renewal.

The subscription period starts on the delivery date and runs for the number of months stated on the invoice.

Payment reminders

The normal payment deadline is 14 days from the invoice date.

If payment is not made within the payment period, Reminder 1 will be sent. The reminder may be sent to several registered email addresses to make sure the customer receives it, especially if the customer has changed email address or physical address without informing RockyNordic.

If payment is still not made 14 days after Reminder 1, Reminder 2 will be sent. The product will be suspended the following day unless payment has been made by credit card in the meantime.

Reopening after suspension is automatic and free of charge. After payment by credit card, reopening normally takes place within 1 hour, 24/7.

If payment is still not made 14 days after Reminder 2, Reminder 3 will be sent. The product will be deleted the following day unless payment has been made by credit card in the meantime.

Reopening after deletion requires manual restoration by our technicians. This costs DKK 450.00 incl. VAT.

Example of the reminder process

• Invoice date: Invoice is sent 60 days before the delivery date.
• Invoice date + 14 days: Normal payment deadline.
• Invoice date + 28 days: Reminder 1 is sent.
• Invoice date + 42 days: Reminder 2 is sent.
• Invoice date + 43 days: Product is suspended.
• Invoice date + 56 days: Reminder 3 is sent.
• Invoice date + 57 days: Product is deleted and any invoice is credited.
• Invoice date + 86 days: Backup data is deleted.

How to reopen your service as quickly as possible

To reopen your service as quickly as possible, please pay by credit card. The service will normally reopen automatically within 1 hour.

If you experience any issues with reopening, please contact us through our help centre.